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KNorene

KNorene

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Front Office Supervisor

4 years of experienceBachelor's degree
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What I'm Looking For

Actively looking
Available immediately

About

Dedicated hospitality professional with experience in front office operations and customer service. Skilled in managing guest relations and enhancing operational efficiency through strong analytical and communication skills.

Experience

Front Office Supervisor

Berjaya Makati Hotel

Oct 2024 — PresentMakati City

Basic understanding of financial data and reporting related to front office operations. Continuous evaluation and improvement of front office processes to enhance efficiency and guest experience.

Front Office Associate

Berjaya Makati Hotel

Oct 2022 — Oct 2024Makati City

Resolved guest concerns and complaints promptly and professionally, maintaining high levels of guest satisfaction. Evaluated hotel operations and coordinated with various departments to ensure efficient service delivery.

Education

Bachelor of Science — International Hospitality Management

Centro Escolar University - Malolos Campus

Jan 2018 — Jan 2022

Skills

Professional

Customer Service

Other

Front Office OperationsMicros Fidelio Opera SystemAnalytical SkillsCommunication SkillsManagementLeadership

Languages

English

Soft skills

Communication

Languages

EnglishProfessional

Work authorization

Needs sponsorship

Quick Info

4 years of experience
Bachelor's degree