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Dedicated hospitality professional with experience in front office operations and customer service. Skilled in managing guest relations and enhancing operational efficiency through strong analytical and communication skills.
Expérience
Front Office Supervisor
Berjaya Makati Hotel
Basic understanding of financial data and reporting related to front office operations. Continuous evaluation and improvement of front office processes to enhance efficiency and guest experience.
Front Office Associate
Berjaya Makati Hotel
Resolved guest concerns and complaints promptly and professionally, maintaining high levels of guest satisfaction. Evaluated hotel operations and coordinated with various departments to ensure efficient service delivery.
Formation
Bachelor of Science — International Hospitality Management
Centro Escolar University - Malolos Campus
Compétences
Professionnel
Autre
Langues
Compétences comportementales